Refund policy

RETURNS and REFUNDS

United Kingdom.

BeeProtX® Products.

We offer an unconditional 100% No Risk Money Back Guarantee.

Yes - You can try our BeeProtX® Beeswax Barrier Hand and Foot Cream with complete confidence because we offer a 100% No Risk Money Back Guarantee. We even refund your postage. (Refund of Postage limited to Standard Postage and does not include extra payments you’ve made for special delivery.) This guarantee applies to all the other BeeProtX® products too.

The reason we do this is because it is almost unheard of for our cream not to work and because many of our customers are elderly we want them to have the confidence to try the cream knowing they will not be inconvenienced in the unlikely event that it doesn’t suit them.

We may, in certain circumstances, ask you to return the cream and if this is the case we will send you a stamped addressed envelope to make this as easy as possible.
If we don’t ask you to return the cream we hope you won’t waste it but give it to someone who might appreciate it.

For other products conditions apply as for Rest of World below.

Rest of World.

 Our policy lasts 15 days. If 15 days have gone by since your purchase, and you have not contacted us to advise us about your returning an item, unfortunately we can’t offer you a refund or exchange.

 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We advise you to return the item(s) by recorded delivery (tracked) so you have proof of its receipt by us. Non receipt of the item by us will mean we will not refund the cost.

 Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

 To complete your return, we require a receipt or proof of purchase.

 Please do not send your purchase back to the manufacturer.

 There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@starkies.com.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@starkies.com and send your item to: Timber Cottage, Kibworth Road, Wistow, Leicester, LE8 0QF, United Kingdom.

 Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 Shipping

To return your product, you should mail your product to: Timber Cottage, Kibworth Road, Wistow, Leicester, LE8 0QF, United Kingdom.

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 Any item(s) you are shipping are your responsibility so you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.